Procurement is a necessary process that involves an organisation acquiring services from an external source, in a structured and accountable way. Limited or open procurement is a common method for obtaining consultancy or other services throughout the world. When a tendering process is initiated it should allow a fair and confidential opportunity for bidders to… Continue reading The (Dark) Art of Procurement
Category: Human Resource
The Importance of the Summer Holiday
With the “better” summer weather upon us here in Europe our thoughts at this time of the year turn to the holidays. Europeans are very lucky compared to many in the world as we tend to take 2-3 weeks holiday, usually over the summer period. Others cultures view this long period of low productivity and… Continue reading The Importance of the Summer Holiday
Weirdest Hotel Requests And Complaints
Even though good customer service is one of the main conditions for success in any business, it is particularly important in the hotel industry where guests are looking to staff to help them make their stay as relaxing and comfortable as possible. And staff in hotels all over the world really does go out of… Continue reading Weirdest Hotel Requests And Complaints
The Importance of Trust
The best way to find out if you can trust somebody is to trust them. – Ernest Hemingway What makes an organisation work in todays time of uncertainty? Management theorist Simon Sinek suggests it is a corporate culture of trust where the leaders make their employees feel secure. When trust exists between employees and management,… Continue reading The Importance of Trust
New French trains are “too large”
A news article caught my eye this morning which demonstrates how easily a project can go badly wrong, and the financial consequences of rectifying the problem. France’s national railway operator SNCF recently ordered 2,000 new TER (Trains Express Regionaux) trains from Alstom and Bombardier, as part of a £2.43bn national upgrade. Responding to customer demands… Continue reading New French trains are “too large”
Characteristics and habits of High Performers
A high performer is a key contributor in any team, that focuses on doing a job that excels and more than satisfies clients and customers, and that typically know the right course to take to complete a project. Considering success in work, high performers have a number of habits and characteristics in common. Business owners… Continue reading Characteristics and habits of High Performers
Debate on the future of Work and Innovation
There was a interesting debate on TED Talks last week, between Robert Gordon, Economics Professor at Northwestern University and Erik Brynjolfsson, Professor of Management at MIT Sloan School of Management. on how they see the future of work and innovation. Some months ago Gordon declared that growth was essentially over, with the most game changing… Continue reading Debate on the future of Work and Innovation
Tom Peters – Re-Imagine!
“I´m 60 years old as I write. I have been doing my thing for well over a quarter of a century. I have achieved some degree of acclaim. At this point, I don´t have to write a book. My speaking and consulting gigs keep me busy to the breaking point and beyond. So why am… Continue reading Tom Peters – Re-Imagine!
Innovative Corporate Culture From a Future Oriented Perspective
Yesterday, I gave a lecture at the University of Monaco on Corporate Culture and how to build an Innovative Corporate Culture. Quite clearly Innovation and Culture are two words that have as many meanings as there are people in this world. It is difficult to grasp the inherent something in the company. Also, in what… Continue reading Innovative Corporate Culture From a Future Oriented Perspective
Giving Praise as a Management Tool
Appreciative Intelligence is a term coined by Professor Tojo Thatchenkery to describe the capacity to see the positive inherent potential of situations or people – it is the ability to, for example, see a top talent that is not readily visible in the present situation. They can see what is valuable and positive in a… Continue reading Giving Praise as a Management Tool