Even though good customer service is one of the main conditions for success in any business, it is particularly important in the hotel industry where guests are looking to staff to help them make their stay as relaxing and comfortable as possible. And staff in hotels all over the world really does go out of… Continue reading Weirdest Hotel Requests And Complaints
Category: Customer value
Why I could never work for Lego
Like so many people, I’ve loved playing with Lego ever since I was young. Even today I still love opening the colourful box, tipping out the bags of brightly coloured pieces and then following the instructions wondering how this new Lego creation will come together. Lego’s greatest business turnaround from near bankruptcy to market leader… Continue reading Why I could never work for Lego
Battle of the Athletes – The Rise of Sports Medicine
Pinning down Floyd Mayweather (boxing), Tiger Woods (golf), James LeBron (basketball), Roger Federer (tennis) or David Beckham (football) to a surgeons table means business. It is not surprising that these top athletes sometimes require specialised medical care, and that they will go to great lengths to get the best treatment available. For a top athlete… Continue reading Battle of the Athletes – The Rise of Sports Medicine
How to create efficient and flexible flows
“Companies have to wake up to the fact that they are more than a product on a shelf. They’re behavior as well” – Robert Haas, Levi Strauss “Industry is at the heart of Europe and indispensable for finding solutions to the challenges of our society, today and in the future. Europe needs industry and industry… Continue reading How to create efficient and flexible flows
Innovation in Education – Online vs Offline
The 2u founder Jeremy Johnson may be on to something. Recently voted as one of the 30 most innovative, entrepreneurial and disruptive forces under the age of 30, he has quietly started an online revolution for higher education. Partnering up with renowned universities such as American University, Duke, and the University of Southern California, you… Continue reading Innovation in Education – Online vs Offline
Changing the course…
Changing the behavior of individuals is one of the greatest challenges in a business and in the society as well. This article is prepared by Leyla Is and Sanjeev Baitmangalkar, experts within the field of Lean Management and cultural transformation. Recently we introduced our methodology on how to implement Lean within a municipality. We were… Continue reading Changing the course…