This article is about the common problem of miscommunication, which may be a lack of communication or a misunderstanding of messages. Something that is very common in the environments of high stress and speed that many of us currently live in.
The signal amplification bias
I agree with Heidi Grant Halvorson , Forbes that:
The most common source of miscommunication is a very simple one: people routinely fail to realize how little they are actually communicating. In other words, we think we’ve said a lot more than we actually have.
We all know how important is to pay attention to the way we communicate with each other. We all are aware of the basic rules for the better communication, like… listening more, being open and honest, paying attention to non verbal signals, staying focused, trying to minimize emotion when talking about important, big decisions…
Why then there is still so much miscommunication problems?
Because communication is the guessing game…and most people play it rather poorly. According to David Snowball:
Why? To answer that question, you need to understand what makes up your communication environment. There are two parts you need to know about: communication signals and interpretive frameworks. “Communication signals” are the words and gestures you use to convey meaning to others. “Interpretive frameworks” are the assumptions that people make about you which help them understand what your signals mean. These interpretive frameworks are incredibly important, because messages have no meaning without interpretation. Everyone processes what they see and hear, then assigns meaning to it.